WHEN WILL MY ORDER SHIP?
Within the U.S., most orders are shipped between 8 and 15 business days after purchase. For Canada, most orders are shipped between 10 and 25 business days after purchase. For international, most orders are shipped between 30 and 45 business days after purchase.
If your order has not arrived within the time frame as indicated above, please submit an inquiry through e-mail at firstname.lastname@example.org or by phone at 1-866-426-9995. We are more than happy to track your order and provide tracking information.
WHAT IS YOUR RETURN/REPLACEMENT POLICY?
We are committed to our valued customers and want them to satisfy with their purchases so they can keep coming back to purchase from us or simply refer our products to their families and friends. At Unique Clothing Design, all of our products are unique, made custom to order, and produced per order. We are unable to accept returns or exchanges if our customers ordered a wrong size, color, or simply does not like the product. Please refer to size charts for actual garment measurements and capture the right information before you place an order.
However, we can offer a replacement order free of charge if there are any issues with the order (i.e., manufacturing errors, printing issues, or clothing damages prior to arriving with our valued customer, etc). If that is the case, we usually ask our customers to send a photo of the clothing showing the manufacturing errors, printing issues, or damaged areas to our Customer Service team, and we will be producing and sending you a replacement at no charge.
WHAT CARRIERS DO YOUR ORDERS SHIP?
We use the most reliable carriers to ship products to our valued customers. These carriers include USPS First Class, USPS Priority Mail, USPS Priority Mail Express, USPS First Class International, and USPS Priority Mail Internationals.
WHICH METHODS OF PAYMENT DO YOU ACCEPT?
We accept Visa, Mastercard, Amex, PayPal, and Google Pay.
WHO DO I CONTACT FOR ANY OTHER QUESTIONS?
U.S. Phone: 1-866-426-9995
Open Monday to Friday from 9:00am to 5:00pm (Pacific Time)